Welcome to Asher Movers! Our Terms and Conditions are designed to ensure transparency and protect both our clients and our business. By using our services, you agree to comply with these terms. Please read them carefully to understand your rights and obligations.
1. Acceptance of Terms
When you book a service with Asher Movers, you agree to these Terms and Conditions. By confirming a reservation, whether online, via phone, or in person, you acknowledge that you have read, understood, and accepted the policies outlined here.
1.1 Changes to the Terms
Asher Movers reserves the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review the terms regularly.
2. Scope of Services
Asher Movers specializes in local and long-distance moving services, including packing, transportation, and storage solutions.
2.1 Service Availability
Our services are subject to availability based on your requested schedule. Booking confirmation is required to secure service dates.
2.2 Limitations
Certain items, such as hazardous materials, perishables, and irreplaceable valuables, may not be eligible for transportation. Refer to our policy on prohibited items for a complete list.
3. Booking and Payments
We strive to make the booking and payment process as seamless as possible for our customers.
3.1 Booking Process
- Bookings can be made through our website, via phone, or in person.
- A confirmation email or receipt will be sent once your booking is processed.
3.2 Payment Terms
- Payments are accepted via major credit cards, bank transfers, or cash.
- A deposit may be required at the time of booking. The remaining balance must be paid before or on the day of service.
- Late payments may incur additional charges.
4. Cancellation and Rescheduling Policy
We understand that plans can change. Here’s what you need to know about cancellations and rescheduling:
4.1 Cancellation Policy
- Cancellations made at least 7 days before the scheduled move are eligible for a full refund.
- Cancellations within 7 days will incur a cancellation fee, as outlined in your service agreement.
4.2 Rescheduling
- Rescheduling is allowed without additional charges if requested at least 72 hours in advance.
- Rescheduling requests within 72 hours of the scheduled move are subject to availability and may incur fees.
5. Liability and Insurance
5.1 Basic Coverage
Asher Movers offers basic liability coverage for all moves at no additional cost. This coverage is limited to $0.60 per pound per item.
5.2 Full Value Protection
For greater peace of mind, clients can purchase full value protection insurance. This ensures compensation for lost or damaged items up to their replacement value.
5.3 Non-Liable Circumstances
Asher Movers is not liable for:
- Damage caused by improper packing (if self-packed).
- Natural disasters or unforeseen circumstances.
- Loss of items not disclosed during the booking process.
6. Client Responsibilities
To ensure a smooth moving experience, clients are expected to:
- Provide accurate information regarding items and destinations.
- Pack items securely (if self-packed).
- Be present or designate a representative at the pickup and delivery locations.
- Pay all fees in accordance with the agreed terms.
7. Prohibited Items
For safety and legal compliance, the following items are prohibited:
- Explosives, flammable liquids, and hazardous materials.
- Perishable goods unless agreed upon in advance.
- Irreplaceable valuables such as jewelry, cash, and important documents.
8. Dispute Resolution
Asher Movers aims to resolve disputes amicably and efficiently.
8.1 Filing a Complaint
Clients can file a complaint via email or our contact form within 30 days of the moving date.
8.2 Arbitration Clause
Disputes that cannot be resolved informally will be settled through binding arbitration, as per the rules of the American Arbitration Association (AAA).
9. Privacy Policy
We respect your privacy. Personal information collected during the booking process is used solely for service fulfillment. Refer to our Privacy Policy for detailed information.
10. Governing Law
These Terms and Conditions are governed by the laws of the state in which Asher Movers operates. Legal disputes will be resolved in the courts of that jurisdiction.
Conclusion
By understanding and agreeing to these Terms and Conditions, you help us ensure a seamless, secure, and efficient moving experience. Whether you’re relocating locally or long-distance, Asher Movers is committed to providing you with the highest quality service.